Legalities ECS

At Employment Counselling Services (ECS), trust is the foundation of everything we do. Below you'll find clear, plain-English information about your rights, our confidentiality standards, and how we work with you as a client — so you can reach out with confidence, knowing exactly what to expect.

If you have any questions that aren't answered here, our team is happy to talk you through it before you book. Contact ECS any time.

Your Rights as a Client
You have the right to respectful, professional, judgement-free support — and to know exactly what that support involves.
Rights and Responsibilities — ECS

Confidentiality You Can Rely On
Everything you share with your ECS counsellor is treated as strictly confidential. This is the cornerstone of effective counselling, and we take it seriously.
Confidentiality — ECS

When Confidentiality Has Limits
In rare situations — such as risk of serious harm — we may need to act to keep you or others safe. We explain exactly when and why this applies, so there are no surprises.
Limits of Confidentiality — ECS

Getting Started: Intake & Assessment
A simple, supportive first step to understand your needs and match you with the right support.
Client Intake & Assessment — ECS

Client Contract
Clear terms covering sessions, cancellations, and what you can expect from working with ECS.
Client Contract — ECS

Feedback & Complaints
We welcome feedback and take any concerns seriously. Here's how to raise one, and what happens next.
Feedback Complaints Procedure — ECS

Cultural Awareness & Competency
Our commitment to culturally safe, inclusive practice for every client we work with, including Te Ao Māori frameworks.
Cultural Awareness/Competency Policy — ECS

Ready to talk? Book a free, no-obligation consultation and take the first step toward feeling supported.